Website FAQ

If you can’t log in because you’ve forgotten your password or username, simply go back to your login page and click on the words ‘Lost Your Password?’ and follow the instructions.

Over time, your mailbox could become full, which means your email may stop working temporarily.

This is because, over time, emails with large attachments (e.g. movies, hi-resolution images and files over 1MB) start to build up, clogging your email account mailbox.

Messages you send, as well as messages you receive, require space. Your mailbox may have a 2000MB capacity which is plenty, if you are careful to avoid sending & receiving huge files.

If huge files (i.e. over 500K) are to be sent, consider sending them with www.wetransfer.com – it is a free service where you can email a link to your files, rather than the files themselves.

If your website is with an Ionos account, it is very easy to clear out via Ionos webmail here.

Click here for a movie tutorial on what you have to do.

First of all, test your email password – is it the right one?

Here’s one way to test it…

Make a note of your email address and your password.

Visit your webmail by clicking on the this link.

Does it work?

After that, give us a call and tell us what happened – Dial 07780 703775 and ask for John!

Aha… then you’d better give us a call!

Please call John on 07780 703775 and he’ll do his best to answer your questions.

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